Gmail No Longer Collects Your Business Email? Three Ways to Fix It

Google is switching off Gmail’s “Check mail from other accounts”, the setting that collects email from another mailbox into your Gmail. If your business address lives with your web host or domain company and you read it in a free Gmail account, that is probably how it gets there. When it stops, new business emails stay in the old mailbox and you stop seeing them.

Email Fix is an independent service and is not connected with Google.

Gmail on the web could collect email from another mailbox using a method called POP, and could link some other accounts with a feature called Gmailify. Google is removing both.

At the time of writing (last checked 9 October 2026), Google’s help page says:

1. Since the end of March 2026, new users can’t set it up.
2. Existing users can keep using it until January 2027. After that, Gmail stops collecting.

Emails already collected stay in your Gmail. Only new ones stop arriving.

In Gmail on a computer, open Settings (the cog), See all settings, then Accounts and Import. Look at “Check mail from other accounts”. If an address is listed there, Gmail is collecting it, and that address is affected.

While you are there, look at “Send mail as”. That is a separate setting for replying from your business address, and it is not being removed.

1. Forward the business mailbox to Gmail

In your web host’s or email provider’s settings, set the business mailbox to forward everything to your Gmail address. New emails then arrive in Gmail straight away, and you can keep replying from your business address with “Send mail as”.

• Quick to set up, and nothing changes for how you work.
• Some emails may be turned away. Forwarded email can fail Gmail’s checks, and senders with strict settings (banks, larger companies) may get a bounce. My guide to forwarding your domain’s email to Gmail or Yahoo explains why and how to reduce it.
• Keep a copy in the original mailbox, at least at first.

2. Read the business mailbox directly

Add the business mailbox to the Gmail app on your phone (Add another account, Other, then the details your provider gives for IMAP). On a computer, use your provider’s webmail or an email program such as Outlook or Thunderbird.

• Nothing is forwarded, so nothing is turned away.
• You’ll have two inboxes to look at, and the Gmail website itself won’t show the business mailbox.

3. Move your business email to a proper business account

Move the business address into Google Workspace (which works in Gmail itself) or Microsoft 365. Email arrives straight into the account, with your domain’s records set up properly, and nothing has to be collected or forwarded.

• The long-term fix, and the most reliable for a business.
• It costs a few pounds a month per mailbox, and the move needs care so no email is lost. My guides to setting up professional business email and switching email provider without losing emails walk through it.

• Do it before January 2027, and check the next day that a test email to your business address arrives where you expect.
• Check your replies still work. Send one from your business address to a different personal address and make sure it arrives and isn’t in spam. If it lands in spam, your domain’s SPF record may not include the server you send through; my guide to SPF, DKIM and DMARC explains why.
• Tell anyone else who uses the mailbox, such as a partner or bookkeeper.

• Domain email forwarded to Gmail or Yahoo? Why some emails bounce.
• How to set up professional business email.
• Switching email provider? How to move without losing emails.

Need help fixing this?

I provide:

• Free initial assessment
• Clear explanation of the issue
• Fixed-price solutions
• UK-based support

Tell me where your business email lives and how you read it now, and I’ll set up the option that suits you before Gmail stops collecting it.