Virgin Media Email Moving to Junara? What to Do, and by When

If your email address ends in @ntlworld.com, @blueyonder.co.uk, @virgin.net or @virginmedia.com, Virgin Media is closing its email service and you need to decide what happens to your address. If you do nothing, the account will eventually be deleted, along with every email in it.

Email Fix is an independent service and is not connected with Virgin Media or Junara.

Virgin Media is handing its email service to Junara, a specialist email provider owned by a company called Atmail. Virgin Media began writing to customers in September 2026, in phases, so not everyone gets their letter or email at the same time.

At the time of writing (last checked 2 October 2026), the timetable is:

1. At least 45 days from your first letter or email from Virgin Media to decide what to do.
2. A further 120 days in which the account can still be recovered if you missed the message or need help.
3. Permanent deletion if nothing has been done after 165 days in total.

Find the date of your first letter or email, add 45 days, and put that date in your calendar. The earliest permanent deletions are expected around mid-February 2027.

Option 1: keep your address by moving it to Junara

At the time of writing:

• Current Virgin Media customers (broadband, landline or TV) get the first 12 months free, apart from a 99p transfer fee paid to Junara.
• Customers who have told Virgin Media they need extra support are offered the first 18 months free.
• Former Virgin Media customers can keep their address too, but pay from the start.

After the free period you pay Junara to keep the address. Neither Virgin Media nor Junara publishes that price on its website; Junara shows it during sign-up. Check it before you commit.

This suits you if lots of people and organisations know the address and changing it would be a real burden.

Option 2: move to a different email provider

Copy your emails, contacts and documents to another provider, including free ones such as Gmail or Outlook.com, then tell people your new address. Once Virgin Media closes the old address, nothing sent to it will reach you, so start telling people early.

My guide to switching email provider without losing emails walks through the move step by step.

Option 3: close the account

If you no longer use the address, save anything you want to keep and then close it. Do the next section first.

Find every account that uses this address for signing in or resetting a password. This is the part that can lock you out for good. If your bank, HMRC, pension or energy supplier sends security codes to an address that no longer exists, getting back in can take weeks.

1. Search the mailbox for words like ‘verify’, ‘security code’, ‘password reset’ and ‘your account’. Note every company that appears.
2. Start with money and government: bank, building society, HMRC, pension, DVLA and council tax.
3. Change the email address on each account while the old one still works, so you can receive the confirmation email.

Whichever option you pick, take a copy of your emails, contacts and any documents or photos in the mailbox first. If you read your email in a program such as Outlook or Apple Mail, your messages may only be stored on Virgin Media’s servers, so a copy on your own computer is worth having.

I fixed a similar case when Plusnet moved its email to Greenby. The address the customer sent from had never been set up as a mailbox or alias; the old system let it send anyway, but the new one refused it with ‘Unknown sender’. If you send from any address other than your main one, check it exists on your new account before you rely on it. Other problems to expect:

• Phones and computers that stop sending or receiving because the settings or password have changed.
• Printers, scanners and home systems that send email from the old address.
• Accounts and forms that still send to the old address after it has closed.
• Family members, often older relatives, who have not opened the letter.

If you are with Plusnet rather than Virgin Media, see my guide to Plusnet email not sending after the move to Greenby.

• My guide to switching email provider without losing emails.
• My guide to email security basics, worth reading while you are changing the address on your accounts.

Need help fixing this?

I provide:

• Free initial assessment
• Clear explanation of the issue
• Fixed-price solutions
• UK-based support

If you are unsure whether to keep or move your Virgin Media address, or something stops working after the move, I can sort it out for you.